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Terms of service

Last updated: 14 October 2026

These terms apply to every purchase in the BEEA SKIN web store (beeaskin.com). Please read them before you order. The Croatian version is available when you switch the store to Hrvatski.

1. Who sells to you

BEEA SKIN is a brand of FENIKS INFO d.o.o. za proizvodnju, trgovinu i usluge (Feniks Info d.o.o.), Slavonska avenija 72, 10000 Zagreb, Croatia, OIB 40111298116, registered at the Commercial Court in Zagreb. In these terms "we" means Feniks Info d.o.o. and "you" means the buyer. You can reach us by email at info@beea.hr or by post; all our details are in the Legal notice.

2. Who can buy

  • You must be 18 or older to place an order.
  • We sell to consumers and deliver to Croatia and the EU countries offered at checkout. For business, wholesale or distribution enquiries, write to info@beea.hr.

3. Devices, use and safety information

  • BEEA SKIN devices are beauty devices for home use. They are not medical devices and are not meant to diagnose or treat any disease.
  • Every device comes with instructions for use and safety information. Please read them before the first use and follow them, including the cases in which a device should not be used. If you are unsure whether a device is right for you, ask your doctor before you use it.
  • Results differ from person to person and depend on regular use as described in the instructions.
  • Product photos show the device itself. Lifestyle pictures show how a device can be used; what you receive is listed on the product page. Colours on screen can differ slightly from the real device.

4. Prices

  • Prices are in euro (EUR) and include VAT. Delivery costs are shown before you pay and are listed in the Shipping policy.
  • When a price is reduced, we also show the lowest price of the last 30 days before the reduction.
  • If a price on the site is clearly wrong because of a technical error, we will tell you before we ship and you can confirm at the correct price or cancel with a full refund.

5. Ordering and the contract

  1. Choose a device, put it in the bag and go to checkout.
  2. Enter delivery details, choose delivery and payment and check the summary. Until you confirm, you can correct any entry by going back a step.
  3. Confirm with the button at the end of checkout (for example "Pay now" or "Complete order"), which places an order with an obligation to pay.
  4. Right after ordering you receive an order confirmation by email; with it the contract is concluded. We store the order and you have it in the confirmation email.

If a device is no longer available after you ordered it, we will tell you straight away and refund anything you paid for it. The contract language is English or Croatian, as chosen in the store.

6. Payment

  • Payment cards and the other methods shown at checkout. Card data is entered directly with the payment provider over an encrypted connection; we never see or store full card numbers.
  • Cash on delivery, where it is offered at checkout: you pay the courier when the parcel arrives. Any fee for this is shown at checkout before you confirm.

We issue the invoice electronically and send it by email.

7. Delivery

We ship from our warehouse in Croatia. Costs, times and what to do when the parcel arrives are in the Shipping policy. The risk of loss or damage passes to you when you or a person you name receive the parcel.

8. 30 days to change your mind

The law gives you 14 days to withdraw from an online purchase without giving a reason. BEEA SKIN extends this to 30 days from the day you receive the device. You can withdraw online at any time within the 30 days with the "Withdraw from contract here" button at the bottom of every page. How it works, costs and refunds: Returns and withdrawal.

9. Defects and your legal rights

  • Your legal rights: we are liable for material defects (lack of conformity) that appear within 2 years of delivery, under Croatian law. If a defect appears within 1 year of delivery, it is presumed to have existed at delivery. Please tell us about a defect within 2 months of discovering it.
  • How to complain: write to info@beea.hr or by post, with your order number, a short description and, if you can, a photo or video. We confirm receipt and reply in writing within 15 days. Please do not send a device back before we tell you where to send it; we cover the costs when the device is faulty.
  • Service and support for BEEA SKIN devices: see the Service and guarantee page, linked at the bottom of every page.

10. Codes, gift cards and reviews

  • Discount codes and credit: a code (for example the credit after the "Find your routine" quiz) is valid as stated in the email or on the site, once per customer unless stated otherwise, cannot be exchanged for cash and cannot be combined with other codes unless the checkout shows otherwise.
  • Gift cards, when offered, are valid for 12 months from the day of purchase and can be used for any product in the web store. They cannot be exchanged for cash. The remaining balance stays on the card until it expires.
  • Reviews are written by customers. With an order the review is marked as a verified purchase. If a reviewer received the device free of charge, for example in a test, the review says so. We publish reviews after a check for spam and personal data, and we do not remove reviews because they are negative.

11. Old electrical devices and batteries

Devices and chargers marked with the crossed-out bin symbol must not go into household waste. When you buy a new electrical device from us, you can give us an old equivalent device free of charge (one for one); write to us first so we can arrange it. Used batteries go to battery collection points in shops and recycling yards.

12. Complaints and disputes

You can send any complaint in writing to info@beea.hr or by post to Feniks Info d.o.o., Slavonska avenija 72, 10000 Zagreb. We reply in writing within 15 days. If we cannot agree, you can turn to a body for out-of-court consumer dispute resolution in Croatia, such as the Mediation Centre of the Croatian Chamber of Economy (hgk.hr/centar-za-mirenje), or to the competent court. Croatian law applies; if you live in another EU country, you keep the protection of the mandatory consumer laws of that country.

13. Changes

We may update these terms. The terms that apply to your order are the ones published when you placed it.

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