Last updated: 14 October 2026
1. How to make a complaint
Write to info@beea.hr or by post to Feniks Info d.o.o., Slavonska avenija 72, 10000 Zagreb, Croatia. Please add your order number and what happened.
2. Our reply
We confirm that we received your complaint and reply in writing within 15 days.
3. Out-of-court dispute resolution
If we cannot agree, you can turn to a body for out-of-court consumer dispute resolution in Croatia, such as the Mediation Centre of the Croatian Chamber of Economy (hgk.hr/centar-za-mirenje). We will take part in good faith.
4. Competent court
Croatian law applies. If you live in another EU country, you keep the protection of the mandatory consumer laws of that country, and you can also go to the court where you live.
Questions? Write to info@beea.hr.