Refund policy

Last updated: 14 October 2026

You have 30 days to withdraw from a purchase without giving a reason, then 14 days to send the device back. The law gives you 14 days to withdraw; BEEA SKIN adds 16 more. The same rules apply for all 30 days.

Gifts bought in December can be returned until 15 January of the following year, under the same rules.

1. How to withdraw

1. Tell us within 30 days of the day you (or a person you named, other than the courier) received the device. For an order delivered in several parcels, the 30 days start with the last parcel.
2. The quickest way is the "Withdraw from contract here" button at the bottom of every page. You get a confirmation by email with the date and time we received it.
3. You can also send any clear statement by email to info@beea.hr or by post, or use the model form at the end of this page.

2. Sending the device back

• Send the device back within 14 days of telling us. We send you the return address and the order details in the confirmation email.
• Please return the device with all its parts, heads, chargers, cables and the box, well packed, with a copy of the invoice or the order number.
• You pay the direct cost of sending the device back, unless the device is faulty or we sent the wrong item, in which case we pay.
• You may unpack the device and look at it the way you would in a shop. You are responsible for any loss in value caused by handling beyond that, for example a device that has been used, is damaged or has missing parts.

3. Your refund

• We refund the price of the device and the standard delivery cost you paid within 14 days of receiving your withdrawal. If you chose a more expensive delivery than our standard one, we refund only the standard cost.
• We may withhold the refund until the device is back with us or you show that you have sent it, whichever is earlier.
• We refund with the same payment method you used. For cash on delivery we ask you for a bank account (IBAN) and pay it there. The refund is free of charge for you.

4. Damaged, wrong or missing items

Please check the parcel when it arrives. If it is visibly damaged, note it with the courier or refuse it. Tell us about a wrong, damaged or missing item as soon as you can, ideally within 3 days, with a photo. We send the right item or refund you at our cost. This does not shorten your legal rights.

5. Faulty devices

If a device has a defect, our 2-year legal liability for defects applies. See section 9 of the Terms of sale.

6. Model withdrawal form

(Fill in and send this form only if you want to withdraw from the contract.)

To: Feniks Info d.o.o., Slavonska avenija 72, 10000 Zagreb, Croatia, e-mail: info@beea.hr (BEEA SKIN web store)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ____________
Ordered on (*) / received on (*): ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is sent on paper): ____________
Date: ____________
(*) Delete as appropriate.