Last updated: 14 October 2026
Service and support in Croatia, for every BEEA SKIN device bought in this store.
1. Your legal rights: 2 years
We are liable for material defects (lack of conformity) that appear within 2 years of delivery, under Croatian law. If a defect appears within 1 year of delivery, it is presumed to have existed at delivery. These rights are free of charge and do not depend on any guarantee certificate.
2. How to ask for service
- Write to info@beea.hr with your order number, the device, a short description of the problem and, if you can, a photo or video.
- We confirm receipt and reply within 15 days. Often a problem can be solved by email (charging, modes, cleaning the head).
- If the device needs to be checked, we tell you where to send it. Please do not send it before that. When the device is faulty, we cover the costs.
3. What we do
If the device has a defect, you can ask for a repair or a replacement. If neither is possible, or it is not done within a reasonable time, you can ask for a price reduction or a refund. We tell you in writing what we found and what we will do.
4. What is not a defect
- Normal wear of parts that wear with use.
- Damage from use against the instructions, a fall, water where the device is not water resistant, or a repair by someone other than us.
5. Questions about using your device
Write to info@beea.hr. The instructions for use come with every device; the product pages show how each device is used.
Questions? Write to info@beea.hr.